Returns & Refunds Policy
Effective Date: 18 October 2026
Store Name: Bearwood Tools
Website: https://bearwoodtools.co.uk
Company: BEARWOOD TOOLS LTD
At Bearwood Tools, we aim to provide a straightforward and transparent returns and refunds process. This policy explains our 30-day return period, return eligibility, refund procedures and your rights under applicable UK consumer protection laws.
1. Our 30-Day Return Policy
We offer a 30-day return period for eligible products, starting from the date you receive your order.
To qualify for a return under our voluntary policy, products should generally meet the following conditions:
Original Condition: Products should be unused and in their original condition.
Original Packaging: Products should be returned with their original packaging where reasonably possible.
Complete Items: Products should include any accessories, manuals and components supplied with the order.
Proof of Purchase: Please provide your order number or another form of proof of purchase.
These conditions do not affect your statutory rights regarding faulty, damaged or incorrectly described goods.
2. How to Request a Return
To request a return, please contact our customer support team within the applicable return period.
Email: contact@bearwoodtools.co.uk
Phone: +44 7810 558337
When contacting us, please provide your full name, order number, the product you wish to return and a brief description of your request.
If the product is damaged or faulty, photographs may help us investigate the issue.
Our customer support team will provide the applicable return instructions.
3. Return Address
Please contact us before sending a return so we can confirm the correct return destination.
Business Contact Address:
BEARWOOD TOOLS LTD
595 Bearwood Road
Bearwood, Smethwick
West Midlands, B66 4BJ
United Kingdom
This is our business contact address. Please obtain confirmation of the appropriate return address before posting your parcel.
4. Return Shipping Costs
For change-of-mind returns under our voluntary 30-day policy, customers are responsible for return postage costs unless otherwise agreed.
For returns involving faulty, damaged, incorrect or not-as-described goods, we will cover reasonable return costs where required by applicable UK consumer law.
Any applicable return shipping costs will be explained as part of the return process.
5. Statutory Cancellation Rights
For most online purchases, UK consumers have the legal right to cancel their order within 14 days after receiving the goods, subject to applicable exceptions.
Customers must inform us of their decision to cancel within the statutory cancellation period.
After notifying us, customers generally have a further 14 days to return the goods.
For eligible statutory cancellations, we will refund the product price and the original standard delivery charge, where applicable.
Additional charges for a more expensive delivery service are generally not refundable beyond the cost of the least expensive standard delivery option.
We may make a lawful deduction for diminished value where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.
6. Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty, incomplete or different from what you ordered, please contact us.
Email: contact@bearwoodtools.co.uk
Include your order number and a description of the problem.
Photographs may be requested to help us understand the issue, but they are not a condition of exercising your statutory rights.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
Under the Consumer Rights Act 2015, consumers generally have a short-term right to reject faulty goods within 30 days, subject to applicable statutory conditions.
7. Non-Returnable Items
Certain products may be excluded from change-of-mind returns where permitted by law.
Examples include:
Personalised Products: Items made to a customer's specifications or clearly personalised.
Hygiene-Sensitive Products: Sealed products unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery.
Other Statutory Exceptions: Products that fall within specific legal exceptions to cancellation rights.
These exclusions do not remove your statutory rights concerning faulty or incorrectly described goods.
8. Exchanges
If you wish to exchange an item for another product, size or variation, please contact our customer support team.
Exchange requests are subject to product availability and the circumstances of the return.
If an exchange is unavailable, we can discuss an appropriate alternative, including a return or refund where applicable.
9. Refund Processing
Once we receive and assess your returned item, we will notify you of the outcome where appropriate.
Approved refunds will normally be issued to the original payment method.
For statutory cancellations, refunds will be made within 14 days of receiving the returned goods or satisfactory evidence that they have been sent back, whichever is earlier.
Where an eligible order is cancelled before the goods are dispatched, refunds will be processed within 14 days of being informed of the cancellation.
For returns accepted solely under our voluntary 30-day policy, we aim to process refunds within 14 days after receiving and assessing the returned item.
Your bank or payment provider may require additional time to display the refund.
10. Original Shipping Charges
For eligible statutory cancellations, we will refund the original standard delivery charge where required by law.
If you selected a more expensive shipping option, the additional amount above the least expensive standard delivery option is generally non-refundable.
For change-of-mind returns accepted solely under our voluntary 30-day policy after the statutory cancellation period, original delivery charges are generally non-refundable unless otherwise agreed.
11. Missing or Delayed Refunds
If you have received confirmation that your refund has been processed but it has not appeared in your account, please check with your bank or payment provider.
If you still need assistance, contact us at contact@bearwoodtools.co.uk with your order number.
12. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
We will attempt to accommodate cancellation requests where possible.
If an order has already been dispatched, the applicable cancellation and return procedures will apply.
13. Return Parcel Tracking
We recommend using a tracked postal service when returning products.
Please retain your postage receipt and tracking information until your return has been completed.
Responsibility for return shipments will be determined in accordance with applicable law and the circumstances of the return.
14. Customer Support
For assistance with returns, refunds, exchanges or cancellations, please contact:
BEARWOOD TOOLS LTD
Email: contact@bearwoodtools.co.uk
Phone: +44 7810 558337
Website: https://bearwoodtools.co.uk
Business Address:
595 Bearwood Road
Bearwood, Smethwick
West Midlands, B66 4BJ
United Kingdom
15. Registered Company Information
Registered Company Name: BEARWOOD TOOLS LTD
Company Number: 15441929
Registered Office Address:
595 Bearwood Road
Smethwick, Smethwick
West Midlands
United Kingdom, B66 4BJ
16. Changes to This Policy
We may update this Returns & Refunds Policy from time to time to reflect changes in our procedures or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Changes will not retrospectively reduce rights already acquired under an existing purchase.
Nothing in this policy limits or excludes your statutory rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.