Billing & Payment Policy

Effective Date: 18 October 2026
Store Name: Bearwood Tools
Website: https://bearwoodtools.co.uk
Company: BEARWOOD TOOLS LTD

At Bearwood Tools, we are committed to providing customers with a transparent, secure and straightforward payment experience.

This Billing & Payment Policy explains how payments are processed, how prices and delivery charges are presented, and how we handle billing enquiries, refunds and payment-related concerns.

1. Business Information

This online store is operated by BEARWOOD TOOLS LTD, a company registered in the United Kingdom.

Company Number: 15441929

Registered Office Address:

595 Bearwood Road
Smethwick, Smethwick
West Midlands
United Kingdom, B66 4BJ

Customer Support Email: contact@bearwoodtools.co.uk

Telephone: +44 7810 558337

2. Accepted Payment Methods

We accept the payment methods displayed as available during checkout.

Depending on the payment services enabled for our store, these may include major debit and credit cards and supported digital payment options.

The payment methods available for your purchase will be shown before you complete your order.

We do not require customers to make payments through methods that are not offered at our official checkout.

3. Currency and Product Pricing

All product prices on our website are displayed in British Pounds Sterling (GBP) unless otherwise indicated.

We aim to ensure that prices, product details and applicable charges are accurate and clearly presented.

Any applicable taxes and delivery fees will be disclosed before the customer confirms payment.

We do not add undisclosed charges after an order has been placed.

4. Shipping Charges

We offer the following delivery options for eligible UK orders:

Economy Shipping: FREE, with an estimated transit time of 5–8 business days.

Standard Shipping: £15.00, with an estimated transit time of 3–4 business days.

Orders are normally processed within 1–3 business days, excluding UK public holidays.

Shipping options and final delivery charges will be displayed during checkout.

For further information, please review our Shipping Policy.

5. Payment Processing

Payments are processed through the secure payment services available on our Shopify-powered website.

When placing an order, customers must provide accurate and complete billing information.

Payment processing may involve authorisation, security verification and fraud prevention checks.

An order may not be processed until the required payment authorisation has been completed.

6. Payment Security

We use Shopify and supported payment service providers to facilitate online transactions.

Payment information is transmitted and processed through the relevant payment service infrastructure.

We do not normally have access to complete payment card numbers or card security codes.

Customers should only submit payment information through our official website and its authorised checkout services.

7. Billing Information

Customers are responsible for providing accurate billing details during checkout.

Incorrect or incomplete billing information may result in payment authorisation difficulties or delays.

If you notice an error in your billing information, please contact our support team as soon as possible.

Email: contact@bearwoodtools.co.uk

8. Order Confirmation and Receipts

After placing an order, customers will normally receive an order confirmation email containing the relevant purchase details.

This may include the order number, purchased products, prices, shipping charges and total payment amount.

If you require assistance locating your order confirmation or obtaining available billing documentation, please contact our customer support team.

9. Payment Authorisation and Failed Payments

A payment may be declined by a bank, card issuer or payment provider for various reasons.

If your payment is unsuccessful, please verify your payment details or contact your payment provider.

We cannot guarantee approval of a payment transaction.

Customers will not be asked to disclose their full card security code or account password to our customer support team.

10. Pricing Errors

We make reasonable efforts to display accurate prices and product information.

If we discover a material pricing error before accepting an order, we may contact the customer to confirm whether they wish to proceed at the corrected price.

We will not charge an increased amount without the customer's agreement.

If an order cannot be accepted, any payment already collected for that order will be refunded.

11. Refunds

Refunds are handled in accordance with our Returns & Refunds Policy and applicable UK consumer protection legislation.

We offer a 30-day voluntary return period for eligible products.

Where a refund is approved or legally required, it will normally be issued to the original payment method unless otherwise agreed or permitted by law.

Refund processing times may vary depending on the payment provider and financial institution.

Statutory refund deadlines and consumer rights remain unaffected.

12. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: contact@bearwoodtools.co.uk

If the order has not yet been dispatched, we will review the cancellation request and arrange any refund due.

If the order has already been dispatched, the cancellation will be handled in accordance with our Returns & Refunds Policy and applicable statutory cancellation rights.

13. Payment Disputes

If you notice an incorrect charge or have concerns about a payment, please contact us so we can investigate.

Email: contact@bearwoodtools.co.uk

Please include your order number and a description of the billing concern.

We will review the available transaction information and work towards an appropriate resolution.

Nothing in this policy restricts your rights to contact your bank or payment provider or exercise any statutory remedies.

14. Fraud Prevention

We may conduct reasonable security checks to protect customers and our business from unauthorised transactions.

Where necessary, we may request additional order-related information or decline an order where there are legitimate fraud or security concerns.

Any personal information collected for these purposes will be handled in accordance with our Privacy Policy and applicable data protection law.

15. Taxes and Additional Charges

Applicable taxes and delivery charges will be shown during checkout before payment is confirmed.

Where VAT is applicable, pricing and tax information will be presented in accordance with relevant UK requirements.

We do not impose hidden mandatory charges.

Any optional delivery services or additional charges will be clearly identified before purchase.

16. Customer Support

For billing questions, payment concerns, order confirmations or refund enquiries, please contact:

BEARWOOD TOOLS LTD

Email: contact@bearwoodtools.co.uk

Phone: +44 7810 558337

Website: https://bearwoodtools.co.uk

Business Contact Address:

595 Bearwood Road
Bearwood, Smethwick
West Midlands, B66 4BJ
United Kingdom

17. Changes to This Policy

We may update this Billing & Payment Policy to reflect changes in our payment services, business operations or legal requirements.

Any updates will be published on this page with a revised effective date.

Changes will not retrospectively alter payment terms already agreed for an accepted order without an appropriate legal basis or customer agreement.

18. Applicable Law and Consumer Rights

This policy is governed by the laws of England and Wales, subject to mandatory consumer protections that may apply.

Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.

19. Registered Company Details

Registered Company Name: BEARWOOD TOOLS LTD

Company Number: 15441929

Registered Office Address:

595 Bearwood Road
Smethwick, Smethwick
West Midlands
United Kingdom, B66 4BJ

Contact Email: contact@bearwoodtools.co.uk

Contact Telephone: +44 7810 558337